Refund Policy may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the Internet Identity Card due to Identity Theft

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (demo links, product samples, screen shots) of each type of the product offered before making a purchase.

Cancelling your face to face video verification appointment

The following conditions apply should you wish to cancel or postpone your face to face video appointment

No refund is given if less than two working days notice of cancellation is received

No refund is given if an appointment is cancelled on the day of the appointment or for failure to attend the appointment

Amending the date of your face to face video verification appointment

An amendment fee of £10 will be charged for each alteration made to the date of appointment

Cancelling your Internet Identity Card request

You will not be entitled to a refund if you fail to notify Internet Identity Card of a cancellation or fail to attend an face to face video verification appointment

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